Privacy Policy

Nina Madden Ltd is committed to protecting your privacy and respecting your data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, services, programs, and communications.

1. Who We Are

This website is operated by Nina Madden Ltd, a company registered in the United Kingdom.

For questions about this policy, you can contact us at:
Email: [email protected] 
Website: https://ninamadden.com

2. What Information We Collect

We may collect and process the following personal data:

• Name and contact details (email address, phone number)

• Billing and payment information (processed securely via third-party providers)

• Information you provide during consultations, applications, or course registration

• Technical data such as IP address, browser type, and usage data via cookies
  
  

3. How We Use Your Information

We use your data to:

• Deliver our coaching, training, and online programs

• Process payments and manage your account

• Communicate with you via email (including updates, reminders, or marketing)

• Improve our services and user experience

• Comply with legal obligations

We only process your data where we have a legal basis to do so (e.g. consent, contract, legitimate interest, or legal obligation).

4. Marketing Communications

We may send occasional marketing emails if you have opted in. You can unsubscribe at any time by clicking the link at the bottom of any email or contacting us directly.

We do not sell or share your personal data with third parties for marketing purposes.

5. Data Storage & Security

Your data is stored securely on encrypted systems and protected from unauthorised access or disclosure. We only keep your data for as long as necessary to fulfill the purpose it was collected for, or to comply with legal requirements.

6. Third-Party Services

We use trusted third-party platforms to deliver services (e.g. Kajabi, Stripe, Zoom, Google Workspace). These providers may process your data in accordance with their own privacy policies.

We ensure all third-party providers are GDPR-compliant.

7. Cookies

We use cookies and similar technologies to improve site performance and understand how visitors interact with our site. You can control cookie settings through your browser preferences.

8. Your Rights (UK GDPR)

As a UK-based user, you have the right to:

• Access your personal data

• Request correction or deletion

• Withdraw consent at any time

• Object to processing under certain conditions

• File a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, email us at [email protected].

9. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with the updated effective date. Continued use of our site and services indicates your agreement to the revised policy.

Contact Us

For questions, requests, or concerns regarding this policy, email: [email protected]

OUR ETHICS, INTEGRITY, & TRANSPARENCY

As an organisation that cares deeply about professionalism and ethical practices we adhere to and emphasize the International Coaching Federation (ICF) Code of Ethics.

The ICF Code of ethics describes the ICF core values, ethical principles, and standards of behaviour for all ICF professionals. Additionally, Nina Madden Ltd commits to acting with integrity and transparency. We hold ourselves and our participants to the highest level of integrity. We strive to be as transparent as possible by explicitly stating measures being taken to provide programs in an ethical manner. We do not believe in using manipulative or dishonest sales tactics and strive to provide a safe and ethical sales process. Further, we work to provide fair and equitable pricing for all programs to ensure access and quality of coaching and NLP education.