Terms and Conditions

Coaching & EMDR

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These terms and conditions apply to the 1:1 EMDR and NLP Coaching Services we provide to you. 

Scope of Services

• The practitioner will provide NLP Coaching, Coaching or EMDR services to the client in accordance with their qualifications. 
• The client acknowledges having researched the methodologies and understands the distinctions between these and other modalities, including counselling and psychotherapy.
• Based on this understanding, the client has made an informed decision to engage with Nina Madden's approach.
• The client acknowledges that the Nina Madden is not a psychologist, psychiatrist or other medical professional.
• The client acknowledges their autonomy in decision-making. 

Additional Notes on EMDR

• The practitioner is qualified in EMDR by the EMDR Centre London, recognised by NCPS UK.

Confidentiality

• The practitioner will maintain strict confidentiality regarding all information disclosed by the client during sessions.
• Confidentiality may be breached in the following circumstances:
• When there is a risk of harm to the client or others.
• When required by law, such as in cases of child abuse or neglect.
• When the client consents to the disclosure of information.
• The practitioner will take reasonable steps to protect the confidentiality of the client's information, including using secure communication methods and storage practices in accordance with UK law.

Payment

Payment for services will be due in advance as agreed upon by the client and practitioner.

No appointments can be confirmed without payment.

Cancellation Policy

• If the client wishes to cancel a scheduled session, they must provide at least 48 hours notice to the practitioner.
• If the client cancels a session with less than 48 hours' notice, they will be charged a 100% cancellation fee.

Refund Policy

• If the client terminates services before the end of the prepaid term, they are eligible for a refund for any unused sessions, which will be calculated independently of the cancellation policy.
• Refunds must be requested within 14 days of the last in-person or on-line session with the practitioner.
• Refunds will be issued on client's request. There does not have to be a stated reason. 
• Refunds are not issued to any unused sessions when request for this is made longer than 14 days after the last session. 

Banking Sessions 

If the client has  booked and paid for a number of sessions in advance, and does not utilise all those sessions within the agreed timeframe (usually weekly) and they wish to "bank" unused sessions because of unforeseen circumstances, certain conditions apply. 

• Banking sessions are generally acceptable.
• Sessions cannot be banked for longer than three months from the last session.
• Banked sessions are done only on agreement with Nina Madden. 
• Any banking of sessions must be clarified in writing by email between Nina and the client so there is a clear record. 
• Any return to claim "banked sessions" must be done with the understanding that oftentimes Nina works with a waiting list and may not have suitable availability and active clients will be given priority in terms of availability. 
• If the conditions for banking cannot be worked out it is advisable to refer to the refund policy above. 
• A client cannot bank sessions and then request these to be refunded. All refunds are in accordance with the refund policy above. 

What to do if you are not happy

• If you are not happy with the agreement, or how the agreement is implemented in practice please contact Nina Madden as a first step to aim to resolve the issue.
• If the issue cannot be resolved please refer to the relevant body. 

Informed Consent - Note on EMDR

EMDR (Eye Movement Desensitisation and Reprocessing) is an evidence-based therapy used to process distressing memories and experiences. It is recognised by NICE and the World Health Organisation for the treatment of trauma and PTSD.

During EMDR sessions you may experience strong emotions, physical sensations, or vivid memories as part of the processing. This is a normal part of the therapeutic process. Some clients find that processing continues between sessions, and you may notice thoughts, feelings or dreams arising in the days following a session.

EMDR is not recommended as a standalone intervention when psychosis, severe dissociation, or substance dependency is present. If any of these apply to you, please do not book EMDR sessions. 
You are free to pause or stop a session at any time.

Limitation of Liability

• The practitioner shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the services.

Governing Law

• These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom.

Entire Agreement

• These terms and conditions constitute the entire agreement between the client and the practitioner.

By booking sessions the client acknowledges that they have read and understood these terms and conditions and agree to be bound by them.

Updated 17/05/2026