These terms and conditions apply to services we provide to you. Our services can include courses (whether online or in-person), resources, digital content or online sessions.

Before booking with us or engaging in any of our services, please read these terms and conditions carefully. These terms determine the following: who we are, how services will be provided to you, how contracts can be terminated (either by us or by you), how problems are handled and resolved, and other important information.

Please note that booking onto any course or training, or paying for online resources and digital content, is proof of your acceptance of these terms and conditions.

If you have any questions or concerns how these T&C affect you personally, please contact the office for further clarification.

Information and How To Contact Us

We/us are Nina Madden Ltd, a company registered in England and Wales with company registration number 08969934. Our registered office address is Karibuni House 7 Copse Avenue, Caversham, Reading, Berkshire, United Kingdom, RG4 6LX

Our correspondence address is Flat 11, Sutherland House, Marloes Road, W8 5LG

You can contact us using the above correspondence address, or by telephone at +44(0)7906 255 529 or by email at

There may be times that we need to contact you. In these cases, we will contact you by phone, email and / or postal address, using the details you gave in your order. It is your responsibility to ensure that your contact details given to us are correct, up-to-date and accessible.

By booking our services or courses, you confirm that you are over the age of 18. Any bookings made for students under the age of 18 must be made by a parent/guardian or school at which they attend. In these cases, both you and the student will be held by these terms.

Definitions: “Booking” means you’re booking a course or service with us; ‘Course Materials’ are the materials or documents relating to a course, these may be in digital or physical format. “Event” means a service that you will attend and have booked; “Services” are all events, resources, content and sessions including courses, programmes, seminars, workshops, online sessions, webinars or any other learning services, or private coaching services that we may offer; “Website” means and includes online membership areas and other related course hosting platforms and booking pages. ”Writing” includes emails, post and letters. When we mention “writing” or “written” within these terms, please take this to include emails.

Our Contract with You

Your booking will be accepted by us, only once we receive your deposit or full payment and booking details. At this point, you will have entered into a contract with us.

Your booking, upon receipt of confirmation and deposit is final and no refunds are given if you change your mind. The only instances of where refunds are granted are listed below.


We take care to ensure that any pricing on our website is kept up-to-date, as much as possible. The price, whether exclusive or inclusive of VAT, will be the price shown on our website pages and on any booking pages used when submitting a booking.


Prior to the start date of any training, service or event, payment must be made in full and all funds must have been received by us. Any delegate failing to pay in full will be refused access to the training course and also removed from any online learning materials, unless we have an agreement in writing otherwise.

Payment plans are subject to availability and may be negotiated on a case-by-case basis. The details of any payment plans will be clearly stated on the invoice and must be adhered to.

Delegates that fail to make payments on their agreed due dates will be refused access to the training course and removed from online learning materials, unless otherwise agreed in writing.

We will endeavour to recover any failed payments of debt from you.

After reasonable attempts to recover debts, we will undertake the services of a commercial debt recovery agency in order to recover these debts and any fees, court fees and interest will be added onto your invoice.

If you make payment in full, and also pay any fees incurred you may be granted re-entry onto the programme.

Whilst we endeavour to ensure our website is accurate and up-to-date, there’s always the possibility of errors on our website. If you notice that we have overcharged you, we will refund the difference. For any instances where we may have undercharged you, we will inform you to notify you before accepting your booking, if possible. If we notice we have undercharged you after accepting your booking, we may contact you to rectify the pricing difference. If we accept and process your booking where a pricing error is obvious and could be easily recognised by you as an error, we can still terminate the contract, refunding any sums you have paid and have no further legal obligation to you.

Confirmation of your booking

If, for any reason, we are unable to accept and confirm your booking, we will inform you and not charge you. This may occur in situations where there has been error in advertised pricing, the dates of courses or events have changed or there is a reason that you are an unsuitable candidate for our course, service or event.

The deposit and fee for the training paid by you is non-refundable, apart from in the following cases:

The reasons are:

(a) we have informed you about a change in our terms, significant changes to booking dates or significant change in content for a course, this does not include reasonable improvements and updates to the course material, venue or content

(b) we have informed you about an error in the pricing or content or description of your booking, and you would prefer not to proceed

(c) due to events outside of our control, there’s a chance that supply of our services may be delayed or hindered, or

(d) we have suspended our services, or we inform you that we are planning to suspend our services

Substituting another delegate

You may, if you have paid the full fee, and you cannot make the course, substitute with another delegate, however, we will insist on interviewing this delegate prior to accepting their place on the course. Acceptance is not guaranteed.

Deferring to a later course

If we have agreed to allow you to defer to a later course, something only agreed on a case-by-case basis and in writing, you’re attendance will be granted only if there is availability on that course.

If the course material or content is updated, or changed, or the qualification criteria changes you may not be able to join the new programme unless registering again as a full paying student.

No refunds will be given if you are unable to make the course, deferring is not an option; or if you do not show up.

Illness Policy & Partial Completion

In order to provide you with the minimum required training hours for certification, it is important that you are present at all training sessions. If you have an emergency or become seriously ill and are not able to attend a training session, please contact your instructor, Nina Madden, immediately. You will be expected to complete missed time at your own cost.

If you fall ill, where you have to miss a significant part of the training, you may transfer onto another group on a case by case basis. This has to be agreed to in writing and is not something automatically granted.

If you are granted an extension, also stipulated in writing, you have 3 months to complete any assessments starting from the last date of your course.

If you do not complete, you will be marked as non-competed in our system. In order to gain certification will have to re-apply for the  programme and pay the full fee again.

Our Services

Courses – General description.

A description of all courses, content, venues, dates and the timings will be made available on our website.

We will provide any course materials on the day the course is due to start or at any other time deemed necessary by us. Course materials are determined by us and may be supplied in digital format, physical format or a combination of both.

At course venues there may be health and safety regulations in place or security rules to follow. You must comply with these regulations and rules at all times during the course.

For the event or course you have booked, you are only permitted to use the course venue provided.

Our events and courses are presented by trainers, coaches and presenters as we deem appropriate and we may substitute any trainer, coach or presenter with any other suitably qualified person at our sole discretion.

If you wish to study with us but require a student visa in order to enable your study, you will be solely responsible for obtaining the appropriate visa and for ensuring satisfactory attendance to meet any visa obligations.

An attendance register must be signed by all delegates, as required by the trainer, coach or presenter. We may refuse entry to a course at our own discretion, if you do not arrive at the stated start time for a course. Please note that this includes any late arrivals for remote online courses.

We accept no responsibility for your personal belongings and/or liability for items stolen or lost from our venues.

Inappropriate behaviour of students includes violent and abusive behaviour aimed at any person involved in the course including staff, presenters, trainers and students. Such behaviour will be handled by our zero-tolerance policy along with other problematic behaviour such as cheating intoxication and any unpredictable behaviour.

Refusing to admit a student to a course

Without liability or an obligation to refund any fees paid, we may, at our discretion refuse to admit a student to an event or course, if their admission would be deemed disruptive or would interfere with the learning experience of other participants, or if their behaviour would be considered in breach of the ICF Code of Ethics or these terms and conditions. This includes refusal to admit students to online classes and remote virtual events.

It is your responsibility to verify if the event or course you have booked meets your needs.

Obtaining results

We are not obliged to ensure that you will obtain any particular result from attending our courses or events of from using our course materials, or that you will receive any particular qualification upon completion of the course or event.


In order to certify, you must meet all qualification criteria described in the course description.

Photography and videoing at courses and events.

On occasion, we will take photos and videos of students whilst the course or event is taking place. The purpose of this is for advertising and marketing and the content may appear on third party material such as websites and pamphlets.

By booking a course or event, you are providing your consent to this.

To opt out please email us at and provide the following information in your email: your name, event booked, location and date of booking.

You agree to maintain client confidentiality and to practise coaching in line with the ICF Code of Ethics.

Respecting IP and Copy Right

Any course booked and its respective online learning material will be made available to you for a period of 12 months from the time that the live portion of your course starts.

You must not allow any third parts to access your account or use your login details to access our learning materials.

You may only print off any course materials or learning materials for your own personal use.

You must not offer, provide, sell, license or transfer the course materials (whether in whole or in part in any manner or form) to any other person. This includes written, video and audio material.

You are not permitted to download any course materials or online learning materials to your device. You agree to only stream our course materials and online learning materials from our online learning platform.

Please note that we take breeches of these terms very seriously and we do not allow for any copying or reproducing of our course materials and online learning materials.

Please note that if the course content changes, online material may be added, updated or removed accordingly, without any obligation to you.

Our Rights To Make Changes, Amendments or Additions

We may make changes:

(a) to adapt to any changes in relevant laws and regulatory requirements for our course. This includes, but is not limited to, any changes we must make for external reasons (for example, data protection regulations or those required by the International Coaching Federation or any other relevant external bodies);

(b) to implement technical adjustments and/or improvements, for example, to avoid a security threat or hacking threat. These changes should not affect your use of our services;

(c)  to make changes to start/end times of events, courses and programmes;

(d) to change any persons providing, speaking or appearing at any event, course or programme.

Additionally, we may make changes:

(e) to a venue or the date of an event, course or programme. If this occurs, we will notify you and you may then choose to end the contract before any changes take place and receive a refund for any services paid for but not yet received;

(f) to reflect changes in qualification requirements

(g) Updates and changes to digital content or online learning materials. We reserve the right to change, update, remove and ad any digital portion of the course as we see fit.

(h) We reserve the right to make amendments and updates to the programme, the number of days, suggested reading lists, manuals and content for the purpose of improving and updating the service delivered to you.

Updating the programme

We take great care to deliver useful and up to date content, and we reserve the right to change, update, remove or add any content portion of the course that we consider important for the purpose of improving the service delivered to you, as we see fit.

Providing The Services

Our website will set out the dates of when courses, programmes, events and online events are running.


Delays outside our control are not our responsibility. In cases where delays outside our control occur, we will contact you to let you know as soon as possible and will take steps to minimise the effects of any delays. We will not be made liable for any delays caused, provided that we take these steps to mitigate and minimise any effects to the course. However, if there is a risk of a substantial delay you may get in touch with us to request a refund of your booking and to terminate your contract with us (we will only be able to refund any booking you have paid for but not received services for).

Reasons we may suspend or terminate the supply of services to you.

We may have to suspend or terminate the supply of our services to: (a) deal with any technical issues or make minor technical adjustments; (b) update the services to reflect changes in necessary laws and/or regulations; (c) make changes or adjustments to the services as notified by us to you


Regrettably refreshers are no longer available free of charge from the 1st of July 2022. This  is down to a significant change in the programme content.

If you wish to re-join, you can do so with a new registration, paying the full fee. Please contact the office via email to

Our Rights To Terminate The Contract

We may terminate the contract if you break it. We may terminate the contract at any point by writing to you if:

(a) you do not pay for a booking or invoice when it is due, and payment is still not made within 5 days of us reminding you of the overdue monies;

(b) you are in breach of any of these terms and conditions;

(c) You are in breach of your requirements of attendance at courses, programmes or events.

If we end the contract due to situations shown we will refund any money paid in advance for services we have not yet provided but we may deduct or charge you reasonable administration costs and for the cost of any online content or pre-learning materials already provided.

We are permitted to withdraw our services. We may write to you to inform you that we will stop providing our services. We will inform you of our stopping the services and will refund any monies you have paid in advance for services which will not be provided.

If There Is a Problem

How to raise problems with us. If you have any questions or complaints, please call us on the above given contact address or email us at to voice your concerns within seven days, or as soon as possible  in accordance with our complaints and grievance policy.

How We May Use Your Personal Information

We will use the personal information you provide to us as set out in our privacy policy

(a) to supply our services;

(b) to process your payment; and

(c) if you choose to agree to this during the booking process, to give you information about similar products or services that we provide. You can opt out of receiving this information at any time by contacting us.


Certification requires attendance throughout the entire course. However, certification is not guaranteed by attendance alone, and the candidate must demonstrate the necessary attitudes, knowledge and skills in order to achieve certification.


These terms and conditions can be updated at any time.

Updated 25/05/2022