The following terms and conditions relate to all training courses booked with Nina Madden Ltd. By booking onto any of our training programmes you agree to these T&C. 

Securing your Booking

To secure your booking the deposit must be paid in advance. Full payment must be made 4 weeks in advance of the course start date. The only exception to this is by prior agreement and in writing.


Payment in full must have been received by us as cleared funds prior to the commencement of the training course booked. Failure to do so will result in the refusal of delegate access to the training course. As the deposit is non-refundable, in

such case as payment has not been made, the deposit will not be refunded.

Any payment plans must be clearly negotiated in advance and stated in writing and confirmed by the office in writing. Such plans need to be adhered to, and late payments will automatically incur interest, in addition to an administrative fee for the recovery of debt and for each reminder sent out.

Late Payment Charges

The interest charged on late payment is 8% + Bank of England base rate.

Debt recovery fee

£40 for up to £999.00

£70 for up to £9,999.99

£25 administrative fee for each reminder sent.

Cancellation by delegate

If a participant fails to attend the course booked onto, all pre-paid fees and deposits are forfeited. If, for any reason, you have to cancel an agreed booking, this must be notified to us in writing, and the cancellation fees will apply as shown:

Charging Period Charge / Refunds
24 hours or less after booking “cooling off period” Full Refund
More than 24 hours after boking  No Refund

Cancellation of scheduled course or seminar 

If a scheduled course needs to be cancelled for any reason outside of our control, full refunds will be made to delegates within a reasonable timeframe.


Certification requires attendance on the entire course.

Certification is not guaranteed by attendance, and the candidate must demonstrate the necessary skills, knowledge and attitudes in order to gain certification. For avoidance of doubt please see the FAQ page, or contact your accredited trainer for clarification.

Exemptions from T&C

We regret that, in view of the highly specialised nature of our courses we will strictly adhere to our Terms and Conditions, and Cancellation Scale. We may, at our discretion, consider a substitute delegate, however, due to course popularity; no course can be transferred to a future date or alternative course. Accepting a substitute delegate is not automatic as each

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candidate is interviewed beforehand. Occasionally Nina Madden may make exceptions to this term, as a good will gesture, but such exception is by no means guaranteed and should not be expected.

Overseas visitors

Please ensure you have the authority to travel prior to booking the event. We are unable to liaise with the Visa authorities on your behalf. Our assistance to any third party is limited to confirmation of booking of the respective event. Any booking that you make is subject to our standard terms and conditions, we recommend that you obtain your Visa as required prior to booking.

Course confirmation

We aim to confirm your place on the course within 24 hours of receiving your deposit payment. If you do not hear from us within a working week please contact our office on: +44(0) 7906 255 529

Course disclaimer

All delegates will be required to complete a disclaimer prior to attending a workshop, acceptance is at our sole discretion and we reserve the right to refuse admission to anyone without prejudice for any reason whatsoever.

The workshop/seminar/event may contain adult language that some individuals may find offensive.

Audio / Video Recording

There is no audio or video recording/taping allowed.  All performances are protected under U.K. and international copyright law. Nina Madden Ltd reserves the rights to use any recordings for marketing and website purposes only.

By attending a seminar the delegate/assistant consents to photography, audio recording, video recording its/their release, publication, exhibition, or reproduction to be used for news, web casts, promotional purposes, telecasts, advertising and inclusion on web sites. You release The Nina Madden Ltd, its officers, employees, and any persons involved from any liability connected with the taking, recording, digitizing, or publication of interviews, photographs, computer images, video and/or or sound recordings.

By entering the event premises, you waive all rights you may have to any claims for payment or royalties in connection with any exhibition, streaming, webcasting, televising, or other publication of these materials, regardless of the purpose or sponsoring of such exhibiting, broadcasting, webcasting, or other publication.
Ownership & quality of information

Legal and beneficial title to all intellectual property rights existing in any documentation, data, know-how, methods and concepts, used or developed by us in providing the services, shall, as between you and us, belong to and remain vested in us.
All conditions or warranties (whether expressed or implied by statute or common law or arising from conduct or a previous course of dealing or trade custom or usage or otherwise) as to the quality of the session materials we supply or their fitness for a particular purpose (even if that purpose is made known expressly or by implication to us) are expressly excluded.


When you place and order, all personal data provided to us will be used in accordance with data protection laws and our privacy policy.

Our promise

We will use all reasonable care and skill in providing the services you order under this agreement, but we do not guarantee any results of the services. Any decision you make having received any of our services are your own and you remain wholly responsible for any decisions and actions you take.

General issues

This agreement is the entire agreement between us and it supersedes any previous agreement between us relating to any services we provide, unless otherwise agreed in writing by us both. We both agree that by entering into this agreement, neither of us has relied on, and is not able to have any remedy, for any statement, promise, representation or understanding (whether it is made negligently or innocently) or any person other than what is expressly promised in this agreement. The only remedy available for breach of the promises in this agreement is for breach of contract. Nothing in this paragraph attempts to limit or exclude any liability for fraud.
No failure or delay in enforcing any of our rights under this agreement will prejudice or restrict those rights. If we waive our rights to require you to comply with this agreement it will not operate as a waiver or any further exercise of the right and a waiver of any breach will not operate as a waiver of any subsequent breach.

We both agree that each provision of this agreement is severable and distinct from any other. If any part of this agreement is found to be illegal, invalid or unenforceable in whole or in part, we both agree that the legality, validity and enforceability of the remainder of the agreement is not affected.

No terms of this agreement are intended for the benefit of any third party, except where expressly stated in this agreement, and we both agree that it is not intended that and the term of this agreement should be enforceable by a third party under the Contracts (Rights of Third Parties) Act 1999. If you choose to make an order, these terms and conditions only apply to that order and not to any future orders.

Bookings are subject to the terms and conditions. Bookings cannot be confirmed until full payment has been received. All requests for cancellations and transfers must be confirmed in writing.


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